SUMMARY OF POLICY FUNCTIONS:
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
Refund/ Return Policy
We offer 30 Money Back Guarantee on almost every product we offer. Please call customer service at 888.963.3600, in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date.” Another example: “All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of the returned merchandise.
Refund/ Return/ Cancellation:
In case of dispute, the key to speeding up the refund is having proof of payment.
If another party paid the utilities (such as a builder, a prior or subsequent owner, title company, leaseholder, mortgage company or someone who owns part of the same property), you may be asked for proof of identification in order to receive a refund. The customer may mail or bring completed documents to the City office and include your Social Security Number.
If case of questions any of the steps listed above, please contact customer service at 888.963.3600.
Shipping Policy/ Delivery Policy
Please be assured that your items will ship out within two days of purchase. We determine the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEx. Sorry but we cannot ship to P.O. Boxes. If you’re trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing. Federal Express and UPS deliveries occur Monday through Friday, excluding holidays. If you require express or 2 day shipping, please call us at 303.477.3361 for charges.
Shipping and Handling Costs
PLEASE NOTE: Out of state orders WILL NOT be charged sales tax. In state orders will be charged 7.8% sales tax.